Our Commitment

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Compassionate Healthcare with Integrity and Excellence

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24/7 Support: 0720 884 432 | 0710 925 435

Guided by faith, driven by excellence, and committed to putting people at the heart of healthcare.

Jumuia Hospitals is a leading faith-based healthcare network in Kenya, providing high-quality, integrated and Christ-centred healthcare services. With facilities in Huruma and Kaimosi, we bring together experienced healthcare professionals, modern medical technology and a patient-centred approach to deliver comprehensive care.

Guided by our core values of Integrity, Compassion, Accessibility, Respect and Excellence (ICARE), we are committed to holistic healing, clinical excellence and improving access to quality healthcare for the communities we serve.

1
%
Customer Satisfaction
is Our Success

1
Honorary Award for Compassion and Excellence In Healthcare Services

1
Highly Specialized
Doctors and Nurses

We Always Work With The Highest Responsibility

Commitment to Our Customers & Partners

Our commitment to Universal Health Coverage

Jumuia Hospital proudly supports Universal Health Coverage
by providing services covered under SHA/SHIF without
requiring additional co-payments, except where services fall
outside the approved benefit package or where required
under applicable regulations.

Our Service Promise

Treat you with courtesy, dignity and respect.

Provide emergency treatment without
unnecessary delay.

Explain your illness, treatment options and
costs clearly.

Respect your privacy and maintain
confidentiality.

Provide safe, evidence-based healthcare.

Process SHA/SHIF and insurance claims
professionally.

Listen to your feedback and continuously
improve our services.

Serve every patient without discrimination.

Our Commitments to Our Doctors, Pharmacists, Health Workers

Provide a safe, professional and supportive working environment.

Respect your expertise, dignity and professional judgment.

Provide the resources and support needed to deliver quality care.

Promote continuous learning, professional development and teamwork.

Recognize and value your contribution to patient care.

Promote open communication and collaboration across all teams.

Support a healthy work-life balance and staff wellbeing.

Uphold fairness, integrity and professionalism in all our interactions.

Our Commitments to Our Patients

Treat you with dignity, compassion and respect at every interaction.

Provide safe, timely and quality healthcare.

Keep you informed about your care, treatment options and costs.

Protect your privacy and maintain confidentiality.

Listen to your concerns and use your feedback to improve our services.

Our Commitments to Our Partners

Build relationships based on trust, integrity and mutual respect.

Communicate openly, professionally and transparently.

Honor our commitments and uphold agreed standards.

Work collaboratively to improve healthcare outcomes.

Maintain the highest standards of ethical and professional conduct.